100% Satisfaction Guarantee
If for any reason you are not completely satisfied with your online purchase from salemessentials.com, we will make it right. No hassles, no problems. We promise!
We accept returns for items purchased online at salemessentials.com. For items purchased from a different store (online or retail), please contact the store for assistance.
Returns are for products purchased directly from our website, unused and in the original sell-able condition. If your order was damaged or you received the wrong items, we will gladly assist you with returning these items at no cost to you. Once we receive the returned items, we will process your credit or refund.
Due to the personal nature of the products we generally don’t require opened or used items to be shipped back to us. With proof of purchase, we will provide refunds on used/opened items that, for whatever reason, did not meet your expectation.
Other rules that dictate returns:
- Shipping charges from the original order are non-refundable
- Return shipping charges are non-refundable
- E-Gift cards are non-refundable
- Merchandise credits, if issued, are issued as E-Gift cards and emailed to you
- Whenever a Merchandise Credit is issued, customers will be asked to provide a government issued ID. This will help ensure if a Merchandise Credit is ever lost, we can research and/or replace.
Returning Items Without Proof Of Purchase
Without a record of your purchase, we will be unable to issue a refund or store credit. Returns without a record of your purchase may be eligible for store credit, in the form of an E-Gift Card, if the items are unused and in the original sell-able condition. We do not pay return shipping costs in this situation and are not responsible for lost returns or damaged items.
We refund the original purchaser’s account. In order to receive a refund, we need the name and address, along with the payment details (like the credit card used) to process the refund. If you do not know the billing information and the items are unopened in their original sellable state, we can assist you with returning these gifts in exchange for a store credit.
The Return Process
Here are the basic steps involved in returning items to us:
- BEFORE RETURNING, contact us. We can help!
- Call us at 844-SEA-SOAP or email us at email@example.com
- Locate the packing invoice form (“packing slip”) from the original packaging.
- You will need the Order ID and your email address used for the order.
- Please copy you original packing invoice form.
- Circle the item you wish to return on the packing invoice form.
- If you cannot find the packing slip, print a copy of the Order Confirmation or Shipping Confirmation emails we sent to your inbox and print these instead.
- Provide us with a quick reason for the return.
- Provide a telephone number in case we have questions.
- Mail returns via the US Postal Service to the following address;
Salem Essentials and Apothecary
P.O. Box 1732
KERNERSVILLE, NC 27285-1732
- We recommend that you insure the package prior to shipment.
- Enclosing your original packing invoice will help us expedite your return.
Refunds for online purchases will be issued to the same credit card you used for the original purchase. Shipping and handling costs are not refundable. You will receive an email confirmation of your refund.
If you are returning items by mail, you will receive an email confirmation once we receive the items. Every credit card issuer (bank) operates under their own policies, which means it can take anywhere from 24 hours to as long as 2 billing cycles for the credit to appear on your credit card statement.
Refunds Without Proof Of Purchase
Without a record of your purchase, we will be unable to issue a refund or store credit. But, fear not! Our website keeps a good history on our customers and the orders placed online.
If you can't find your original order invoice, order confirmation, shipping confirmation emails, we will help find it for you. Simply call or email us for help. 844-SEA-SOAP or firstname.lastname@example.org.
We refund the original purchaser’s account. In order to receive a refund, we need the name and address, along with the payment details (like the credit card used) to process the refund.
If you do not know the billing information and the items are unopened in their original sellable state, we can assist you with returning these gifts in exchange for a store credit.
E-Gift Card Refunds
E-Gift Cards may not be returned or exchanged but can be used as payment on any items listed on www.salemessentials.com.
If your order has not shipped, we can modify it to remove certain items and replace them for what really want. If your order has already shipped, we handle exchanges by issuing a refund on returned items. You are then encourage to try another product on a new order.
For assistance, simply call us at 844-SEA-SOAP or email us at email@example.com.